New to SMS marketing or need help understanding how this works? Browse common questions below or contact us for more.
SMSZap is a marketing automation platform built natively for HubSpot. Send personalized two-way communication or bulk messages to your customers and prospects all from your HubSpot portal. SMSZap is supported internationally, so your prospects across the globe can be nurtured the same way as your prospects next door.
If you feel like texting with your clients or leads would be useful, then you can – and should – use SMSZap. Because of SMSZap’s international capabilities, anyone across the globe can use it.
SMS can be used for a wide array of B2C and B2B campaigns like welcome campaigns, appointment reminders, service alerts, customer support, notifications for events, sales, and other promotions.
Signing up is easy. It starts with simply filling out this form. Once you do, starting your first campaign will be simple. Sending and receiving SMS will only take a few minutes out of your teams' day, and we are available for fast support through our ticketing system.
The "Pay-as-you-go" plan helps you scale with your SMS marketing efforts. It starts at $5 per month with all companies receiving a free U.S. number after signing up. From there, the price is dependent on where you are sending the messages to and the total amount of messages you send each month.
International pricing varies by country. To see just how much it would cost you, use our pricing calculator.
If you need more than one dedicated number, you can purchase additional ones starting at $2 per number.
Yes! You can purchase your necessary amount of texts through a pre-paid contract. When you are one month away from your renewal or exceed 90% of your threshold, you will receive a notification from our team.
Sometimes messages fail due to issues like exceeding daily limits for countries with strict regulations or phone numbers no longer registered to a user. Any message placed for delivery will be charged regardless of its final delivery status.
Every SMSZap account comes with one free U.S. number but you can purchase extra numbers, including international, toll-free and short codes, starting at $2.
Yes, our team can help set up this functionality if you need it.
Yes. You can use your existing numbers or buy new toll-free numbers by submitting a SMSZap support ticket here.
Yes, in certain countries. To set up an Alphanumeric ID, go to Zap Phone Number in SMSZap Settings and hit "Get Alphanumeric ID." Type in the desired ID and hit "Get ID." If you are interested in an alphanumeric sender ID, please contact us for more information.
Because SMSZap integrates with HubSpot, you can engage with your contacts from HubSpot marketing workflows, your CRM, or through bulk imports. To create a campaign, navigate to "Automation" then "Workflow." Once you've created the workflow, you'll need to input your enrollment triggers. To get more details, visit this blog.
No. However, SMSZap has its own general dashboard and you can leverage workflow goals and lists to run reports.
Anyone with a HubSpot account can use SMSZap, however in order to access automated features, you will need a Professional account or higher.
You can change the default schedule by going to SMSZap Scheduling. Hit "Edit" in the top right corner. There, you can toggle off particular days and prohibit SMS messages to be sent during these days. Additionally, you can click on time bars showing the allowed time and change sending times. Once you finish, hit "Save."
There are several ways you can view responses to your SMSZap messages: HubSpot Active Lists, SMSZap Reports, HubSpot Notification Workflows, and your contact’s timeline.
Yes. You can do so by leveraging HubSpot’s “If/Then” branching logic to read responses. This can then trigger additional automation like a follow-up text, email, or internal notification.
Your contacts can simply reply to your SMS message with a single-word message STOP, END, CANCEL, UNSUBSCRIBE, and QUIT and they will be automatically excluded from future texts.
Currently, you can track your sends, receives, and opt-outs through SMSZap’s timeline reporting and analytics.
Engage with contacts from HubSpot Marketing Workflows, Bulk Imports, and HubSpot CRM
Yes, through HubSpot personalization tokens and tailored send-times.